ITIL® 4 Foundation Certification
Overview
An online ITIL® course designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and consists of various aspects of ITIL® best practices like ITIL® service operation and design.
Section 1An Introduction to the ITIL 4 Framework
Lecture 1 Introduction to ITIL 4
Lecture 2 ITIL 4 Evolution
Lecture 3ITIL 4 Best Practices
Lecture 4 ITIL 4 Certification Scheme
Lecture 5 ITIL v3 and ITIL 4
Lecture 6 Purpose of the ITIL Foundation Qualification
Lecture 7Who Benefits from the Course
Lecture 8Case Study
Section 2 Module 1: The Key Concepts of Service Management
Lecture 9 The nature of value and value co-creation
Lecture 10Organizations, service providers, service consumers and other stakeholders
Lecture 11 Products and services
Lecture 12 Service relationships
Lecture 13 Value: outcomes, costs and risks
Section 3Module 2: The Guiding Principles
Lecture 14 Focus on value
Lecture 15 Start where you are
Lecture 16 Progress iteratively with feedback
Lecture 17 Collaborate and promote visibility
Lecture 18 Think and work holistically
Lecture 19Keep it simple and practical
Lecture 20Optimize and automate
Section 4Module 3: The Four Dimensions of Service Management
Lecture 21 Organizations and people
Lecture 22Information and technology
Lecture 23Partners and suppliers
Lecture 24 Value streams and processes
Section 5Module 4: Service Value System (SVS)
Lecture 25 The guiding principles
Lecture 26 Governance
Lecture 27 Service value chain
Lecture 28 Practices
Lecture 29Continual improvement
Section 6Module 5: The Service Value Chain
Section 7Module 6: Practice: Purpose and Key Terms
Lecture 31Continual Improvement
Lecture 32Information Security Management
Lecture 33 Relationship Management
Lecture 34 Supplier Management
Lecture 35 Availability Management
Lecture 36 Capacity and Performance Management
Lecture 37Change Control
Lecture 38 Incident Management
Lecture 39 IT Asset Management
Lecture 40 Monitoring and Event Management
Lecture 41Problem Management
Lecture 42Release Management
Lecture 43Service Configuration Management
Lecture 44Service Continuity Management
Lecture 45Service Desk
Lecture 46 Service Level Management
Lecture 47 Service Request Management
Lecture 48 Deployment Management
Section 8Module 7: Understanding the 7 ITIL Practices
Lecture 49 Chapter 1: Continual Improvement
Lecture 50 Chapter 2: Change Control
Lecture 51 Chapter 3: Incident Management
Lecture 52Chapter 4: Problem Management
Lecture 53Chapter 5: Service Request Management
Lecture 54Chapter 6: The Service Desk
Lecture 55 Chapter 7: Service Level Management
Lecture 56Quiz & Assignment
